Privacy Policy

This policy applies to public website visitors, institute administrators, teachers, parents or guardians, support requesters, billing contacts, and authorized student activity flows that operate through secure links or school-managed access.

It applies to both public-facing pages and authenticated portal use, including subscription and invoice workflows, parent-teacher messaging, Support Workspaces, attachments, notifications, and AI-assisted academic tooling.

For institute-managed academic records, the relevant institute generally decides what learner, staff, class, and operational data is entered into the platform and how it is used inside its tenant. In those cases, Ainexia provides and secures the platform and processes the data to deliver the service.

For public website enquiries, parent self-service signup, account security, support, fraud prevention, billing, invoice issuance, compliance, and platform-wide security operations, Ainexia may act directly in relation to the data involved.

• Institute-managed scope: class rosters, student progress, attendance, assignments, assessments, practice, notifications, support records inside the tenant, and parent-child linkage workflows.
• Ainexia-operated scope: website enquiries, login security, password reset and activation, public parent signup, subscription billing, invoice delivery, platform abuse prevention, system logs, and legal compliance records.

• Account and profile data such as name, email address, phone number, role, institute affiliation, profile image, and account status.
• Institute and academic data such as institute profile details, classes, standards, divisions, streams, subjects, topic coverage, teacher mappings, academic-year records, attendance, assignments, assessments, practice attempts, mastery signals, recommendations, and student-history snapshots.
• Parent and student relationship data such as parent-child links, child-link requests, selected student context, and parent visibility into approved academic records.
• Communication and support data such as Support Workspaces, support comments, parent-teacher chat messages, attachments, notification events, and related delivery metadata.
• Billing and payment data such as subscription records, billing profiles, invoice details, tax information, payment references, provider verification data, and invoice delivery status. We do not need or intend to store full payment workspace numbers in our own systems.
• Technical, security, and audit data such as IP address, user agent, login attempts, request identifiers, token events, session information, file upload metadata, and operational logs.
• AI workflow data such as prompts, instructions, selected topics, student answers, generated outputs, evaluation artifacts, and model-execution telemetry required to provide the requested feature.

• Directly from you when you sign up, activate an account, update a profile, raise support requests, purchase subscriptions, submit billing details, or communicate through the platform.
• From institutes, administrators, teachers, or parents who add or manage academic and relationship data inside the portal.
• Automatically through use of the portal, including session cookies, browser storage, audit logs, secure-link activity, and service telemetry.
• From service providers involved in payments, email delivery, AI execution, file storage, and infrastructure operations when needed to complete or secure a workflow.

• To create, activate, authenticate, secure, and administer accounts and role-based access.
• To deliver institute academic workflows such as attendance, topic coverage, assignments, assessments, practice, analytics, parent visibility, and support operations.
• To process parent self-service registration, linking requests, subscription purchases, invoices, tax records, and payment verification.
• To send operational communications including activation links, password resets, invoices, support updates, notifications, and system messages.
• To investigate misuse, enforce access controls, prevent fraud, diagnose issues, maintain auditability, and satisfy legal or compliance obligations.
• To improve platform reliability, reporting quality, and AI-assisted workflows, including through aggregated or de-identified analysis where practicable and appropriate.

The platform uses AI-assisted features for generation, evaluation, recommendations, weak-area detection, predictive insights, and knowledge-grounded academic workflows. To provide those features, relevant academic inputs and outputs may be processed by Ainexia services and by configured provider infrastructure.

AI features are assistive tools and may produce inaccurate or incomplete output. Human academic review remains important, especially for consequential educational decisions.

• We may retain prompts, outputs, and execution telemetry needed for audit, troubleshooting, and service quality.
• Where feasible, improvement activities should prefer aggregated or de-identified information rather than directly identifiable learner data.
• No statement in this policy should be read as a promise that AI output is error-free or independently sufficient for academic or legal decision-making.

We do not sell personal data as part of the ordinary operation of the platform.

• Within the role and tenant permissions of the platform, for example between institute administrators, teachers, parents, and linked student workflows.
• With infrastructure and operational providers that help us host, secure, store, email, render documents, process payments, and deliver AI or communications functionality.
• With payment providers and verification systems used for subscription checkout, payment validation, fraud checks, and invoice support.
• With advisers, auditors, regulators, law-enforcement bodies, or courts when required by law, lawful process, dispute handling, fraud investigation, or protection of rights and safety.
• As part of a merger, restructuring, financing, or asset transfer, subject to applicable confidentiality and legal safeguards.

The platform is designed for institute and parent-supervised academic use. Student data is generally introduced into the service by the institute or linked through parent-approved workflows rather than through open child self-registration.

Where applicable under Indian law, processing of a child's personal data should occur with the appropriate authorization or verifiable consent of the parent, lawful guardian, or institute acting within its lawful educational role.

• We do not provide targeted advertising to children through the platform.
• Student-facing activity access is primarily delivered through secure, time-bound links or supervised academic flows.
• Parents and institutes are responsible for ensuring that they are authorized to provide student information and to request access to a learner's records.

These technologies help us keep the service secure, usable, and consistent across page loads. Disabling essential session technologies may prevent the portal from functioning correctly.

• Session cookies used to maintain authenticated access and role context.
• Session storage used for selected login/session state and certain temporary UI recovery markers.
• Local storage for limited convenience features such as recent searches or view preferences where the product uses them.
• Operational telemetry generated by API requests, secure-link access, and service health monitoring.

We retain personal data for as long as reasonably necessary to provide the service, maintain security and audit trails, comply with law, resolve disputes, and honor institute or financial-record retention requirements.

Different categories may be kept for different durations depending on operational need, institute instructions, legal obligations, backup cycles, fraud investigation, and recordkeeping requirements.

• Academic and account records may remain available while an institute account remains active or until deletion/export instructions are carried out.
• Invoice, tax, and payment records may be retained longer where accounting, GST, audit, or dispute-handling obligations require it.
• Security logs, access records, and token history may be preserved for investigation, fraud prevention, and compliance purposes.

We use technical and organizational measures intended to protect data against unauthorized access, loss, misuse, and alteration. These measures include role-based access control, authentication controls, secure-link expiry, environment-configured secrets, audit trails, and platform hardening practices.

No internet-connected service can be guaranteed perfectly secure. Users and institutes also remain responsible for password hygiene, device security, and controlled sharing of login credentials or secure activity links.

Depending on infrastructure, vendors, and the services you use, data may be processed in India and in other jurisdictions. Where cross-border processing occurs, we aim to use reasonable contractual, technical, and operational safeguards consistent with applicable law.

Subject to applicable law and the platform role in which data is being handled, you may request access to a summary of your data, correction of inaccurate data, completion of incomplete data, deletion where retention is no longer justified, withdrawal of consent where processing relies on consent, and grievance redressal.

Where academic records are controlled or administered by an institute, we may direct the request to the relevant institute or require coordination with it before certain changes are made.

• Parents may also need to use approved student-linking or institute workflows before child records can be shown or modified.
• Rights of children and guardians will be handled through the appropriate parent, guardian, or institute channel.
• Where applicable under Indian law, nomination and grievance mechanisms may be available through the contact channels below.

We may update this Privacy Policy to reflect changes in the platform, legal requirements, or operational practices. The revised version will be posted on this page with an updated effective date or last-updated date where appropriate.

AINEXIA INTELLIGENCE (OPC) PRIVATE LIMITED

A-185 A, Krunal Hope Town, Visnagar Road, Manav Ashram, Mahesana, Gujarat 384001, India

Legal and privacy contact: contact@learnaimatrix.com

Product support: support@learnaimatrix.com

Phone: +91-81285-69967